9-1-1 Public Education


Tri-Com Central Dispatch is committed to its Public Education Program (PubEd)to benefit children and adults. The goal of this program is to educate people on the uses of 9-1-1 and how to utilize it for emergencies. This program has been used widely to teach children items such as:

Definitions of emergencies

  • Services provided by 9-1-1 (Police Department, Fire, and Ambulance)
  • Visual recognitions and practical application of 9-1-1
  • Consequences of 9-1-1 hang-up calls
  • Safety issues
  • Criteria for dispatch (knowing address, etc.)

The program can be expanded to instruct teens and adults by including:

  • What can 9-1-1 do for people?
  • How 9-1-1 calls are received and handled
  • 9-1-1 location and number indicators (ANI/ALI) on stationary vs. cell phones
  • Increased independence of teens and potential need for 9-1-1
  • Knowing location and pertinent facts
  • Overview of emergency medical dispatcher
  • What is happening while questions are being asked?
  • The importance of staying calm

Tri-Com feels that Public Education is an exceptional way to provide information to the public, and that the goal of having an informed public can best be accomplished through learning experience.

Places You Can Find Us:

St. Charles Fire Department Open House - October

Batavia Fire Department Open House - October

National Night Out - Village of South Elgin - August

Kane County Safety Coalition at North Aurora Days - August

Geneva Fire Department Risk Watch - July

9-1-1 Center Tours

 We do provide tours to community groups such as scouts, civic associations, etc. To arrange a tour for your group please contact us at (630) 232-4739.  Unfortunately, we cannot accommodate individual tours at the present time.


Activity Book (pdf)


Text to 911 Publication (pdf)


For More Information